Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average time: 3 – 14 days business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
Yes, you can cancel your order with no penalty! You must request a cancellation within 24 hours of placing your order. To cancel, please send an email to support@voltixezone.com with the subject line "CANCEL" along with your order number.
If your order has already been processed or shipped within those 24 hours, it cannot be canceled, but you can reach out to us for assistance once you receive the package.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email support@voltixezone.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us at support@voltixezone.com within 7 days of delivery with:
Your order number.
Clear photos or an unboxing video of the damaged product.
A photo of the product next to the invoice and shipping label on the package.
Once received and verified, we'll be happy to send out a replacement free of charge..
Please note that our team reserves the right to request additional information, photos, or videos if needed to fully verify and confirm the issue before processing your claim
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us at support@voltixezone.com and we will do our best to reply within 24 hours :)