Refund policy

RETURN & REFUND POLICY

At Voltixe Zone, all sales are final. We do not accept returns, exchanges, or refunds due to change of mind, ordering the wrong product, or any reason unrelated to a product defect or shipping error.

Please review your order carefully before completing your purchase.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during shipping, or different from the item you ordered, please contact us within 7 days of receiving your order.

To report an issue, email us at support@voltixezone.com and include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect, damage, or incorrect item

After reviewing your claim, if we confirm that the item is defective, damaged, or incorrect, we will issue a full refund to your original payment method. In some cases, we may request the item to be returned before processing the refund.

Non-Refundable Items

We do not offer refunds or returns for:
- Change of mind
- Ordering the wrong product
- Incorrect size, color, or model selected by the customer
- Products that have been used, damaged by misuse, or altered after delivery
- Sale or clearance items
- Gift cards

Refund Processing

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding this policy or need assistance with a defective, damaged, or incorrect item, please contact us at:

Email: support@voltixezone.com